Client Operations Administrator
Location: Johannesburg, South Africa
Type: Full-time, On-site
Want to develop solutions for global telco players?
Come and help us out in our aim to serve the best solutions to the challenges of modern communication providers. We design and build world class revenue assurance and fraud prevention products that generate new revenue immediately. We collaborate with mobile operators to generate substantial profit through our unique revenue assurance and network intelligence services. As a global service provider, we have operations across Europe, Middle East, Africa, Australia, and Asia and we currently serve over 550 million mobile subscribers worldwide through our clients.
In the age of interconnectivity, operators are facing eroding revenues and growing difficulties with proper network traffic classification while user expectations multiply. We understand the challenges of modern communication service providers such as A2P monetization & OTT bypass, data traffic visibility and classification, cyber security, etc.
Our various services are provided by a skilled team, along with our leading technology and best business practice to assist operators in dealing with a multitude of tasks. We believe in an agile and innovative culture, and we are looking for new additions to our client-facing team.
Overview of the Client Operations Administrator Role:
We are seeking a highly organised and detail-oriented Client Operations Administrator to support our operations for our client. This role is almost entirely customer-facing, ensuring timely reporting, accurate documentation, and seamless communication with internal and external stakeholders. The Administrator will play a key role in Abuse Report (AR) preparation, daily monitoring, change-control support, and meeting coordination. The ideal candidate will demonstrate excellent time management, communication skills, and strong attention to detail.
Key Responsibilities:
- Take accurate minutes during internal and external meetings and circulate action items promptly.
- Track project timelines and deliverables, ensuring deadlines are met.
- Maintain organised digital and physical filing systems.
- Provide administrative support to Mobik project teams as needed.
- Weekend & Public Holiday Coverage (from home): Distribute daily Abuse Reports (~09:00) and handle bypass/blocking notifications, escalating to 1st level Support if needed.
Required Skills & Qualifications:
- Proven experience in an administrative or client operations role, preferably within the telecommunications sector.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Comfortable learning and working with company operational tools – training will be provided.
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy.
- Professional communication skills with ability to liaise at all stakeholder levels.
- Ability to manage multiple tasks and deadlines effectively.
Good to have:
- Familiarity with telecommunications terminology and workflows.
- Experience with Jira or similar project management tools.
- Multilingual skills (Portuguese, Swahili, French) would be an advantage.
What we offer:
You will be a part of a flexible, high-skilled international team. Collaborating on the development of state-of-the-art solutions that cater to the evolving needs of telco industry players. Working in a dynamic and innovative environment, you will have opportunities for professional development.
